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Privacy Policy

Privacy Policy for SleepTopper.co.uk

At SleepTopper.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website, make a purchase, or contact us.

This policy is in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Sleep Topper Ltd
Registered in the United Kingdom
Website: https://www.sleeptopper.co.uk
Email: support@sleeptopper.co.uk

2. What Information We Collect

We may collect and process the following categories of personal data:

a) Information you provide directly:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Product preferences or feedback

  • Account login details (if you create an account)

b) Information we collect automatically:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on site

  • Referring website URLs

  • Cookie data and tracking technologies (see our Cookie Policy)

c) Information from third parties:

We may receive data from analytics providers (e.g., Google), advertising platforms (e.g., Meta), or payment processors (e.g., Stripe or PayPal), according to their privacy policies.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Manage payments and refunds

  • Send transactional and support communications

  • Personalize your shopping experience

  • Provide customer support

  • Improve our website performance and product offerings

  • Send promotional emails (only with your explicit consent)

  • Prevent fraud and ensure site security

  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfill a purchase or service request

  • Consent – when you opt in to marketing or accept cookies

  • Legitimate interests – to improve services, prevent fraud, or analyze performance

  • Legal obligation – to meet our legal or tax-related requirements

5. How We Share Your Information

We never sell your personal data.

We may share your information with:

  • Trusted service providers, such as:

    • Payment processors (e.g., Stripe, PayPal)

    • Delivery and logistics companies

    • IT and customer service providers

  • Analytics and marketing partners, such as:

    • Google Analytics

    • Meta (Facebook) Ads

  • Legal authorities, if required by law or in the case of suspected fraud

All partners are required to process your data in compliance with applicable data protection laws.

6. International Data Transfers

Some of our third-party providers may store or process your data outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses (SCCs)

  • UK adequacy decisions

7. How Long We Keep Your Data

We only retain your data for as long as necessary to fulfill the purpose for which it was collected, including legal, tax, and accounting requirements.

For example:

  • Order details: up to 7 years (for tax/legal compliance)

  • Marketing data: until you withdraw consent

  • Analytics: typically retained in anonymized form

8. Your Rights

You have the following rights under UK GDPR:

  • Access – Request a copy of your personal data

  • Rectification – Correct inaccurate or incomplete data

  • Erasure – Request deletion of your data ("right to be forgotten")

  • Restriction – Limit the processing of your data

  • Data portability – Receive your data in a portable format

  • Object – Opt out of processing based on legitimate interests or direct marketing

  • Withdraw consent – For processing that relies on consent

To exercise any of these rights, please contact us at support@sleeptopper.co.uk.

9. How We Protect Your Data

We implement appropriate technical and organizational measures to secure your data, including:

  • HTTPS encryption

  • Secure servers and databases

  • Limited access to authorized personnel only

  • Two-factor authentication for admin accounts

  • Regular monitoring and updates

10. Marketing and Communication Preferences

We will only send you marketing communications if you have opted in. You can unsubscribe at any time via:

11. Third-Party Links

Our website may include links to external websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any data.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. If significant changes are made, we may notify you via email or a prominent notice on the site.

14. Contact Us

If you have any questions, concerns, or would like to exercise your rights, please contact us:

Sleep Topper Ltd
Email: support@sleeptopper.co.uk
Website: www.sleeptopper.co.uk

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk

Customer Service

Monday to Sunday, from 9:00 AM to 8:00 PM.

Call Us

+44 7379 419277

Get in Touch

sleeptopper@gmail.com

Address

DE56 1SL, 4 Sycamore Croft, Belper, UK